Ergo Bike Racks - Our Company Name
Wooden Bicycle Racks Made in USA by Ergo Bike Racks

Ergo Bike Racks Terms of Use

Purchase Process

We follow a straight forward standard procedure for online stores with the help of PayPal - the secure outside payment system we have chosen for handling the transactions...  Read more  »

Once you have chosen the item to purchase, you just need to click the "Add to Cart" button to go to your Shopping Cart page. You can review the content of the cart and either select "Continue Shopping" and browse for more items or you can proceed to completing your purchase with the peace of mind of PayPal's "secure session" (https) by clicking the PayPal "Check out" button. You can pay with your Paypal account if you already have one or you can choose to check out as a guest by clicking on the "Don't have a Paypal account" button and begin entering your information. If you ever find yourself having difficulty with the process, please feel free to give us a call.

Payments (PayPal)

Ergo Bike Racks utilizes "PayPal" as its preferred payment option. Widely used, PayPal is one of the web's most favorable, most trusted, and most easy-to-use payment methods...  Read more  »

PayPal allows you to securely use your PayPal account, your credit card, or your bank account to make your purchase. PayPal uses SSL technology to keep your information safe. It is not necessary to be a PayPal member to pay with your credit card through PayPal. Ergo Bike Racks (officially - Mountain Trail Designs, LLC) will not have access to your sensitive financial information when using this method. If you have any additional questions regarding payment through PayPal, please don't hesitate to contact us or visit the official PayPal website.

Shipping

Our online store ships with the United States Postal Service which offers 3-10 day service to most domestic destinations...  Read more  »

Please allow additional shipping time to Alaska, Hawaii, and APO/FPO Addresses. United States Postal Service delivers to mailboxes, mail slots, and PO Boxes.

Most packages will ship within 24 - 48 hours from receipt of order, Monday through Friday. We do not ship on public holidays or weekends. This is valid for in-stock items only. If an item is out of stock, our website will let you know whenever you add that item to your shopping cart.

Orders are shipped from Kennesaw, Georgia, U.S.A. If you are an International Customer outside of the United States, please contact us for a shipping estimate.

If you have additional questions regarding shipments, please contact us directly, via our Contact Us page.

Returns and Refunds

Ergo Bike Racks takes pride in our products. In the event that you are not satisfied with your purchase, please contact us for detailed instructions needed beyond those listed below:...  Read more  »

New purchases must be returned / exchanged within 30 days upon you receiving the product. All returns, exchanges, and quality claims must include a copy of your receipt, invoice, or packing slip.

For an order/shipment that includes an ERROR on the behalf of Ergo Bike Racks (officially - Mountain Trail Designs, LLC), such as wrong item, the original shipping charge and the price of the product is fully refundable, upon receiving the product back. Please contact us to get specific instructions for returning the product as we would like to cover those charges too. If you do not contact us and allow us to pre-pay the return shipping, we cannot guarantee a return shipping refund.

For an order where an exchange or refund is desired, and NO ERROR is on the behalf of Mountain Trail Designs, LLC, the product may be returned provided that the item is still in new condition. Since no error was made by MTD, the original shipping charges are not refundable. And, the cost to ship the item back to us is not refundable either. Sorry about that.

For returns/refunds that do not require an exchange: You will receive a refund for the item's purchase price promptly upon receiving the item back.

Exchanges

For returns where an exchange is desired, the process can be handle in two ways:...  Read more  »

1) Send the original item back to us for refund processing, AND purchase the desired replacement item (along with its shipping charge). This is the fastest option since your replacement item can already be on its way while you return the original item.

2) Send the original item back to us, along with a request for an exchange. Once we receive the original item, we will bill (invoice) you for the cost of shipping the replacement item. Upon Ergo Bike Racks (officially - Mountain Trail Designs, LLC) receiving payment for the shipping charges, your item will be released for delivery.

On certain products that include a warranty, all warranty claims must be received by Mountain Trail Designs, LLC prior to the expiration of the warranty period.

Privacy Policy

Ergo Bike Racks is committed to honoring the privacy of our customers, clients, and visitors...  Read more  »

Only information that is required to process an order and/or shipment will be collected and used. Information that is collected is held in strict confidence. This information will not be released or sold to any third party for any reason unless permission is granted from the customer, except when required by federal, state, or local law enforcement. Unless otherwise requested by you (the customer) in writing, all purchase payments are processed through PayPal. Please refer to the official PayPal website for further information regarding their specific privacy policy and how they handle your confidential information.

Product Usage and Safety

Safety first!!! You are responsible for the safety and well-being of you, your bicycle, those persons/pets around you, and the personal property that you encounter while using this product. You are responsible for proper and correct installation. Please refer to the installation instructions and recommendations provided with the product. And, please do not use the product if it does not meet your needs, or if it has become worn past its point of usefulness. If needed, please contact us for further information or assistance...  Read more  »

Every application of this product is different. The user of this product is solely responsible for making sure that the product meets the needs of the application, making sure that the product is used for its designed and intended purpose, and for making sure that it is installed corrected.

Ergo Bike Racks (officially - Mountain Trail Designs, LLC) is not responsible or liable for any damage to the product caused by abuse, misuse, or improper installation.

Mountain Trail Designs, LLC is not responsible or liable for any damage to personal or public property while using this product.

Mountain Trail Designs, LLC is not responsible or liable for any personal injury to the user or any bystander while using this product.

IMPORTANT: Your purchase and usage of this product indicates your agreement to these terms.

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